The Work-related Stress and Awareness of Ergonomics Principle among Call Center Workers

Vijay R. Bhartiya; Rahul A. Maid; Devendra Paliwal; Umesh Deshpande

doi:10.36948/ijfmr.2022.v04i06.1149

The Work-related Stress and Awareness of Ergonomics Principle among Call Center Workers

Author(s)	Vijay R. Bhartiya, Rahul A. Maid, Devendra Paliwal, Umesh Deshpande
Country	India
Abstract	Background and purpose: Work related stress is the response people may have when presented with work demands and pressures that are not mastered to their knowledge and abilities which challenge their ability to cope. Work related stress can be caused by poor work organization (the way they design jobs and work system, and the way we manage them), by poor work design. Aim: The aim of the study is to know the stress level among the call center workers and how ergonomic principles help relieve them. Method: 80 subjects of age group of 20-40 years were picked from a random call center and their stress level was calculated with the help of work place stress scale. Ergonomic exercises were advised and a six-week training were enabled to them. The outcome measure was evaluated by calculating the change in the stress level after the ergonomic program. Result: Result of this study was analyzed in terms of reduced score of Work place stress scale. Paired Sample‘t’ test was used to analyze the pre and post differences for stress level of work place stress scale. The level of significance was set at p < 0.05 for all tests. This showed extremely significant improvement in stress scoring after giving ergonomic interventions Conclusion: The study concludes that a work place exercise that is ergonomics are useful in reducing the stress of workers in call centers. The study showed significant improvement in the quality of stress from severe to mild or calm state.
Keywords	Customer service representative, telephone sales representative, work design, job satisfaction, ergonomics
Field	Medical / Pharmacy
Published In	Volume 4, Issue 6, November-December 2022
Published On	2022-12-09
Cite This	The Work-related Stress and Awareness of Ergonomics Principle among Call Center Workers - Vijay R. Bhartiya, Rahul A. Maid, Devendra Paliwal, Umesh Deshpande - IJFMR Volume 4, Issue 6, November-December 2022. DOI 10.36948/ijfmr.2022.v04i06.1149
DOI	https://doi.org/10.36948/ijfmr.2022.v04i06.1149
Short DOI	https://doi.org/grgp2b

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The Work-related Stress and Awareness of Ergonomics Principle among Call Center Workers

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