The Automation of Claims Processing: A Case Study on UiPath Implementation

Author(s)	Sai Sneha
Country	USA
Abstract	In the fast-evolving landscape of business operati- ons, automation has emerged as a vital tool for enhancing efficiency and accuracy, particularly in sectors such as insurance where claims process- ing is critical. Manually handling claims can be labor-intensive, prone to errors, and costly, affect- ing employee satisfaction and customer service. This white paper discusses an automated claims processing system developed using UiPath, focus- ing on a case study where 80 employees previ- ously engaged in manual validation of claims. The automation of this process resulted in a remarka- ble 69 percent reduction in full-time employees (FTE) and a significant decrease in processing err- ors. The implications of such advancements ext- end beyond operational efficiency, highlighting the transformative potential of robotic process autom- ation (RPA) in the insurance industry. This paper aims to illustrate how the integration of an autom- ated claims processing system can revolutionize operational workflows, reduce costs, and enhance accuracy.
Published In	Volume 2, Issue 3, May-June 2020
Published On	2020-05-26
Cite This	The Automation of Claims Processing: A Case Study on UiPath Implementation - Sai Sneha - IJFMR Volume 2, Issue 3, May-June 2020. DOI 10.36948/ijfmr.2020.v02i03.12117
DOI	https://doi.org/10.36948/ijfmr.2020.v02i03.12117
Short DOI	https://doi.org/g82h72

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International Journal For Multidisciplinary Research