A Study about the Service Quality in Special Reference to Tangibilty Dimension with the Perspective of Students

Author(s)	Nidhi Malik
Country	India
Abstract	Education is a process by which a person's body, mind, and character become stronger and stronger. It is bringing together the head, heart and mind, and thus enables a person to develop personality throughout the period. The motive for selecting to measure the service quality in polytechnic education lies in the information that in current years there has been a creation of educational institutions in our country.We take tangibility dimension as it is the main infra which will be primarily used by the students to feel comfortable to take education.We have collected data from students about their institutes service quality in referce to tangibility factor.Analysis has been done on the basis of gap score calculated with the help of help of SERVQUAL model.Then T test values ,Standard deviation and variations with SPSS software has been calculated.
Keywords	Tangibility, Service quality
Field	Sociology > Education
Published In	Volume 5, Issue 1, January-February 2023
Published On	2023-02-02
Cite This	A Study about the Service Quality in Special Reference to Tangibilty Dimension with the Perspective of Students - Nidhi Malik - IJFMR Volume 5, Issue 1, January-February 2023. DOI 10.36948/ijfmr.2023.v05i01.1553
DOI	https://doi.org/10.36948/ijfmr.2023.v05i01.1553
Short DOI	https://doi.org/grrbwh

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