International Journal For Multidisciplinary Research

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Contributing factors to staff turnover in local authorities in Zambia: A case study of Ndola city council.

Author(s) Daniel Chulu
Country Zambia
Abstract Introduction
Ndola is the third largest city in terms of infrastructure development and second largest in terms of size and population in Zambia. The city has a population of over 475,194 (Central Statistics Office, 2010). The city is one of the most developed commercial and industrial areas in the nation, alongside Kitwe and Lusaka. The city council is a utility institution composed of an elected Mayor and his councilors that are charged with the responsibility of planning and coordinating development in the area in line with the national decentralization policy; and also the administrators who are under the Town clerk and are employed through the local government service commission of Zambia. Employee turnover in the Local Authorities in Zambia in the last ten years has received wide consideration among academicians, professionals and also members of the community that seek services from their Councils. Attention has been on comprehending the sources of employee turnover, while a few organizations have tried to comprehend what makes employees leave their place of work. Only a few Local Authorities in the country have invested in solving the problem of employee turnover.
This study was carried out to assess factors that contribute to staff turnover in local authorities in Zambia, particularly, Ndola City Council. The objectives of the study were ; To find out how remuneration affects employee turnover in local authorities in Ndola city council. To determine the extent to which staff motivation affects turnover at the Ndola city council. To establish the extent to which staff opportunities for career progression affect employee turnover in Local authorities in Ndola city council. The study showed that the factors that contribute to staff turnover have not been fully understood by all stakeholders. Those that attributed staff turnover to salary inconsistencies said that the revenue base of the councils was marred with corruption and abuse of resources by the revenue collectors. Lack of accountability has resulted in the resulted in resources being misused and in the end the average council worker suffers (Magner et al, 1996). The views of those opposed to the inconsistency of salaries as a reason for staff turnover are that what has caused departure of people is owed to the policy of career progression where every employee has to have a minimum qualification of a degree. As a result, after years of study most employees often rush to find greener pastures.
Keywords Key words: Turnover, Staff retention, Local authority.
Field Sociology > Administration / Law / Management
Published In Volume 6, Issue 4, July-August 2024
Published On 2024-08-04
Cite This Contributing factors to staff turnover in local authorities in Zambia: A case study of Ndola city council. - Daniel Chulu - IJFMR Volume 6, Issue 4, July-August 2024. DOI 10.36948/ijfmr.2024.v06i04.16556
DOI https://doi.org/10.36948/ijfmr.2024.v06i04.16556
Short DOI https://doi.org/gt557c

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