International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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The Effects of Cultural Differences Across the Globe in the Aviation Industry

Author(s) Suhana Yasmin
Country India
Abstract There are numerous factors contributing to the ineffective collaboration of multicultural flight crews. This study presents an overview of Crew Resource Management history, CRM training courses, and communication challenges among flight crews. The national, organizational, and professional cultures of crew members have a significant impact on flight safety. Although the primary focus is on Saudi Arabian Airlines, the findings are applicable to any multicultural airline. Research has demonstrated the effectiveness of CRM training for pilots and flight attendants in foreign flying environments when considered separately. The authors examine accidents resulting from inadequate communication between pilots and flight attendants. A survey involving 30 pilots and 30 flight attendants working for Saudi Arabian Airlines was conducted which revealed that the participants recognized the importance of cultural differences as crucial aspects addressed in safety training and cooperation among crew members. Additionally, it was disclosed that effective communication significantly influences teamwork efficiency and safety outcomes. As a recommendation, it is suggested that the airline should establish an annual joint CRM training program for both pilot and cabin crew groups.
Keywords Crew Resource Management, multicultural flight crews, communication challenges, flight safety, national culture
Field Business Administration
Published In Volume 6, Issue 2, March-April 2024
Published On 2024-04-11
DOI https://doi.org/10.36948/ijfmr.2024.v06i02.16950
Short DOI https://doi.org/gtqxtk
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E-ISSN 2582-2160
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