International Journal For Multidisciplinary Research

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Assessing Passenger Satisfaction with Smart Airport Technologies: An Empirical Study

Author(s) Khushi Sharma
Country India
Abstract Airports serve as crucial components within the air transport value chain, necessitating continual adaptation to meet evolving technological demands and enhance passenger experiences. The evolution towards Smart Airports or Airport 3.0 underscores the imperative for modernization to facilitate safe, efficient, and seamless travel experiences, particularly pertinent amidst the challenges posed by events like the COVID-19 pandemic. This study delves into the concept of Smart Airports, focusing on passenger perceptions of technology and its role in shaping competitiveness within the tourism sector. Through an analysis of passenger perceptions and expectations, this research aims to provide a clearer understanding of the Smart Airport concept, considering gender perspectives, which represent a novel contribution to existing literature. Recognizing the pivotal role of air transport infrastructures in destination competitiveness, this study investigates the impact of technology improvements on passenger satisfaction and overall travel experience. By examining the relationship between airport technologies and passenger perceptions, satisfaction, and enjoyment, this research underscores the importance of integrating new technologies to enhance airport services and meet evolving passenger needs. The study further explores the potential of ICT in reducing travel time and enhancing overall passenger experiences, with a particular emphasis on understanding gender-specific influences on perceptions of airport technologies. Through a comprehensive analysis, this paper seeks to contribute to the ongoing discourse on Smart Airports and their significance in shaping the future of air travel.
Keywords Smart Airports, Passenger Perception, Airport Technology, Travel Experience, Gender Perspective
Field Business Administration
Published In Volume 6, Issue 2, March-April 2024
Published On 2024-04-15
Cite This Assessing Passenger Satisfaction with Smart Airport Technologies: An Empirical Study - Khushi Sharma - IJFMR Volume 6, Issue 2, March-April 2024. DOI 10.36948/ijfmr.2024.v06i02.17272
DOI https://doi.org/10.36948/ijfmr.2024.v06i02.17272
Short DOI https://doi.org/gtq3db
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