Grievance Handling Mechanism

Author(s)	Vaibhav Kumar Sharma, Prof. Mr Chhavi Prakash
Country	India
Abstract	This paper provides an in-depth analysis of the grievance handling mechanism within Bharat Sanchar Nigam Limited (BSNL), one of India's largest telecommunications companies. It explores the structure, processes, and effectiveness of BSNL's grievance redressal system, aiming to identify strengths, weaknesses, and areas for improvement. Through a thorough examination of existing literature, organizational documents, and, this study offers insights into the challenges faced by BSNL in addressing grievances and suggests strategies to enhance its responsiveness and efficiency in resolving customer complaints and employee concerns. The findings of this research contribute to the broader discourse on organizational grievance management and offer practical recommendations for enhancing service quality and stakeholder satisfaction within BSNL and similar enterprises.
Keywords	Grievance, mechanism
Field	Business Administration
Published In	Volume 6, Issue 2, March-April 2024
Published On	2024-04-30
Cite This	Grievance Handling Mechanism - Vaibhav Kumar Sharma, Prof. Mr Chhavi Prakash - IJFMR Volume 6, Issue 2, March-April 2024. DOI 10.36948/ijfmr.2024.v06i02.18966
DOI	https://doi.org/10.36948/ijfmr.2024.v06i02.18966
Short DOI	https://doi.org/gtsnsj

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International Journal For Multidisciplinary Research