International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 6 Issue 6 November-December 2024 Submit your research before last 3 days of December to publish your research paper in the issue of November-December.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 6 Issue 6
November-December 2024

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Artificial Intelligence (AI) in the Hospitality Industry: A Review Article

Author(s) Akash Indora
Country India
Abstract Purpose – Artificial intelligence (AI) adoption is critical in the age of digital technology. This review article aims to evaluate the literature on AI in the hospitality industry.
Method – A narrative synthesis was used in this review article. Moreover, the literature was reviewed systematically to explore AI in the hospitality industry. The literature and information were obtained from various books and research articles on EBSCO, Google Scholar, Scopus, Web of Science, and Science Direct. The inclusion criteria were studies that clearly defined AI in all aspects of the hospitality industry, were published and written in English and were peer-reviewed. Content analysis was employed.
Results – The use of AI is a strategic and critical factor in economic development. Furthermore, AI technologies are increasingly being used as digital assistants. They help businesses in the hospitality industry in a variety of ways, including improving customer service, expanding operational capability, and lowering costs. However, there are some risks associated with AI advancements, such as job loss in low-tech sectors, loss of control due to robot autonomy, and safety, security, and privacy concerns.
Conclusion – AI technologies have both positive and negative effects on the workforce and job employment in the hospitality industry.
Recommendations – The recommendation is to consider a quantitative study regarding AI adoption in the hospitality industry or other sectors. Also, a qualitative approach could give a clear view of insight results for further study.
Research Implications – This review article contributed to the existing literature on AI adoption in the hospitality industry. Hence, it could be used to guide future research on AI adoption in the hospitality industry. It may also aid academics in broadening their research by incorporating more potential elements.
Practical Implications – This review article could lead to a better understanding of AI adoption in the hospitality industry. Moreover, it may assist business owners, managers, and marketers in the hospitality industry or any sector to achieve and enhance high business performance by implementing appropriate strategies to meet the needs and expectations of both customers and employees through the use of AI.
Keywords Artificial Intelligence (AI), adoption, hospitality industry, systematic review
Published In Volume 6, Issue 3, May-June 2024
Published On 2024-05-04
Cite This Artificial Intelligence (AI) in the Hospitality Industry: A Review Article - Akash Indora - IJFMR Volume 6, Issue 3, May-June 2024. DOI 10.36948/ijfmr.2024.v06i03.19393
DOI https://doi.org/10.36948/ijfmr.2024.v06i03.19393
Short DOI https://doi.org/gttbgw
View / Download PDF File

Share this



E-ISSN 2582-2160
CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

IJFMR DOI prefix is
10.36948/ijfmr

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 6 Isu 6Cover Page Vol 6 Isu 5Cover Page Vol 6 Isu 4

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJFMR
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +91-9898-5948-55 editor@ijfmr.com