International Journal For Multidisciplinary Research

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Exploring the Intersection of AI and Emotional Intelligence: Navigating the Promise and Peril

Author(s) Taleb Hammad
Country United States
Abstract An emerging area of research explores the impact of artificial intelligence (AI) on workers' emotional intelligence (EQ) in the workplace. EQ encompasses the ability to perceive, process, manage, and effectively utilize one's own and others' emotional states, crucial for deep interpersonal understanding. Leadership, teamwork, conflict resolution, and employee well-being are domains significantly influenced by EQ in the workplace. The utilization of AI tools such as chatbots, emotion analysis, and sentiment detection in the workplace is an evolving topic. Emotion AI is gaining traction in organizational settings and holds great potential for enhancing productivity. However, there is limited understanding of employees' perceptions and experiences regarding its implementation. To address this gap, we conducted interviews with 80 IT professionals in Pune. Our findings reveal that (1) participants perceive emotion AI as a potential intrusion into the privacy of their emotional data, (2) it may compel adherence to personal work expectations, and (3) employees may engage in personal work to safeguard their emotional privacy. These results underscore the importance of research and policy considerations concerning the preservation of personal privacy in the workplace, as well as the recognition and delineation of an individual's right to what we term emotional autonomy.
Keywords Artificial Intelligence (AI) Emotional Intelligence (EI) Integration Promise Peril Ethical considerations Societal implications Human-centered design Augmentation Automation Cultural sensitivity Real-world examples Healthcare Education Corporate leadership Human emotions Transformative potential Ethical safeguards Navigating challenges Empathetic society
Field Business Administration
Published In Volume 6, Issue 3, May-June 2024
Published On 2024-05-11
Cite This Exploring the Intersection of AI and Emotional Intelligence: Navigating the Promise and Peril - Taleb Hammad - IJFMR Volume 6, Issue 3, May-June 2024. DOI 10.36948/ijfmr.2024.v06i03.20375
DOI https://doi.org/10.36948/ijfmr.2024.v06i03.20375
Short DOI https://doi.org/gtt8ss
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