International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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The Intersection of Artificial Intelligence and Emotional Intelligence: Transforming Workplaces and Consumer Experiences

Author(s) Taleb Hammad
Country United States
Abstract This study examines the attitudes and emotional responses towards artificial intelligence (AI) adoption among a sample of 40 respondents. The demographic distribution shows equal representation between genders, with women and men each constituting 50% of the sample. Regarding trust and acceptance of AI, 42% of respondents were willing to trust AI, 32% held ambivalent attitudes, and 22% were unwilling to trust. Emotionally, the majority of respondents expressed moderate to high levels of optimism (63%), excitement (58%), and relaxation (55%). However, a considerable proportion reported feelings of worry (45%) and fear (42%) towards AI, while outrage was less prevalent (20%). These findings shed light on the complex interplay between demographic factors and emotional responses in shaping attitudes towards AI adoption.
Keywords Artificial Intelligence (AI), Emotional Intelligence (EI), workplace transformation, consumer experiences, job roles, leadership dynamics, personalized marketing, customer service automation, human connection, ethical considerations.
Field Computer Applications
Published In Volume 6, Issue 3, May-June 2024
Published On 2024-05-15
Cite This The Intersection of Artificial Intelligence and Emotional Intelligence: Transforming Workplaces and Consumer Experiences - Taleb Hammad - IJFMR Volume 6, Issue 3, May-June 2024. DOI 10.36948/ijfmr.2024.v06i03.20650
DOI https://doi.org/10.36948/ijfmr.2024.v06i03.20650
Short DOI https://doi.org/gtvtw2
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