The Intersection of Artificial Intelligence and Emotional Intelligence: Transforming Workplaces and Consumer Experiences

Author(s)	Taleb Hammad
Country	United States
Abstract	This study examines the attitudes and emotional responses towards artificial intelligence (AI) adoption among a sample of 40 respondents. The demographic distribution shows equal representation between genders, with women and men each constituting 50% of the sample. Regarding trust and acceptance of AI, 42% of respondents were willing to trust AI, 32% held ambivalent attitudes, and 22% were unwilling to trust. Emotionally, the majority of respondents expressed moderate to high levels of optimism (63%), excitement (58%), and relaxation (55%). However, a considerable proportion reported feelings of worry (45%) and fear (42%) towards AI, while outrage was less prevalent (20%). These findings shed light on the complex interplay between demographic factors and emotional responses in shaping attitudes towards AI adoption.
Keywords	Artificial Intelligence (AI), Emotional Intelligence (EI), workplace transformation, consumer experiences, job roles, leadership dynamics, personalized marketing, customer service automation, human connection, ethical considerations.
Field	Computer Applications
Published In	Volume 6, Issue 3, May-June 2024
Published On	2024-05-15
DOI	https://doi.org/10.36948/ijfmr.2024.v06i03.20650
Short DOI	https://doi.org/gtvtw2

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