Synthesizing Insights: A Meta-Analysis of Global Public Transport Service Quality Research

Author(s)	Jenish Bezad Sukheswala, Kuldeep Shivprasad Sharma
Country	India
Abstract	This meta-analysis compiles data from 30 studies on the quality of public transport services conducted in different countries. The studies collectively investigate different forms of public transportation, such as buses, paratransit, and rail services, utilizing a range of methodological approaches. The recurring themes in service quality are key dimensions such as reliability, responsiveness, assurance, empathy, and tangibles. The analysis demonstrates that these dimensions have a significant impact on user satisfaction, perceived value, and behavioural intentions. This emphasizes the widespread relevance of service quality measures such as SERVQUAL and SERVPERF. Furthermore, the results emphasize the differences in how service quality is perceived in different regions and the urgent requirement for targeted policy interventions to improve public transportation systems worldwide.
Keywords	Meta-Analysis, Service Quality, User Satisfaction, Public Transport, Customer Perceptions
Field	Sociology > Tourism / Transport
Published In	Volume 6, Issue 3, May-June 2024
Published On	2024-06-02
Cite This	Synthesizing Insights: A Meta-Analysis of Global Public Transport Service Quality Research - Jenish Bezad Sukheswala, Kuldeep Shivprasad Sharma - IJFMR Volume 6, Issue 3, May-June 2024. DOI 10.36948/ijfmr.2024.v06i03.21787
DOI	https://doi.org/10.36948/ijfmr.2024.v06i03.21787
Short DOI	https://doi.org/gtxrp6

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