International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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The Transformational Impact of Robotic Process Automation: An Input to Enhanced BPO Operations Workflow in the City of Taguig

Author(s) Davy Jones Chato
Country Philippines
Abstract Many organizations widely regard Robotic Process Automation (RPA) as a cost-effective solution. It is a software solution that facilitates the automation of rule-based business processes and duties by means of software bots. Through an exploration of RPA's adoption, this research aims to assess end-user satisfaction levels in BPO environments, focusing on usefulness, ease of use, and operational efficiency. The study employs a quantitative approach, utilizing online surveys distributed to finance and accounting professionals in the BPO industries in the National Capital Region, particularly Taguig City, Philippines. Statistical analyses, including weighted mean, Spearman rank correlation coefficient, multiple linear regression, and anova tests, are used to evaluate the data. The findings supported the hypothesis that there is a significant relationship between end-user satisfaction and their attributes. The outcomes demonstrate the substantial advantages of RPA implementation and end-user satisfaction, providing insights for BPO industry optimization and strategic decision-making.
Keywords Robotic Process Automation, end-user satisfaction, operational workflow, decision-making, BPO industry, accounting, finance
Field Business Administration
Published In Volume 6, Issue 3, May-June 2024
Published On 2024-05-29
Cite This The Transformational Impact of Robotic Process Automation: An Input to Enhanced BPO Operations Workflow in the City of Taguig - Davy Jones Chato - IJFMR Volume 6, Issue 3, May-June 2024. DOI 10.36948/ijfmr.2024.v06i03.21985
DOI https://doi.org/10.36948/ijfmr.2024.v06i03.21985
Short DOI https://doi.org/gtw6p2
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