Customer Perception and Challenges Towards Yango Taxi Services in Zambia

Author(s)	Dr. Sankara Nayagam
Country	India
Abstract	This research study examined Customer Perception and Challenges Towards Yango Taxi services in Zambia City. Customer Perception, are not just two words simply to be used in any business context. Actually, these are the words that encapsulate the theme of what sort of business practices are being done by the companies in terms of making their customers satisfied or delight. A pivotal role is played by customer satisfaction in today’s business scenario and there are some basic factors which may impact on customer satisfaction either positively or negatively.
Keywords	Customer Perception Challenges ,Yango Taxi services, Zambia City Customer, satisfaction, Business practices, Customer delight, Business scenario, Positive impact, Negative impact, Customer experience, Service quality, Consumer behavior, Market analysis, Competitive advantage, Service reliability, Customer feedback, Satisfaction factors, Transportation services, Ride-hailing industry.
Field	Business Administration
Published In	Volume 6, Issue 3, May-June 2024
Published On	2024-06-23
Cite This	Customer Perception and Challenges Towards Yango Taxi Services in Zambia - Dr. Sankara Nayagam - IJFMR Volume 6, Issue 3, May-June 2024. DOI 10.36948/ijfmr.2024.v06i03.23171
DOI	https://doi.org/10.36948/ijfmr.2024.v06i03.23171
Short DOI	https://doi.org/gt244g

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