AI in Telecom Contact Center : A Review of The Latest Trends and Use-Cases for AI Applications in Telecom User Support

Author(s)	Tanmaya Gaur
Country	USA
Abstract	Contact Center offer technology capabilities that enable customers to be able to contact an organization or vice versa (organization to reach out to a customer) utilizing services like voice calls, text, messaging etc. Contact center technologies help companies fulfill their customer service obligations and often enable organizations to better personalize the customer experience provided. With recent innovations in the field of AI and ML technology, this new technology has taken center stage in helping businesses better serve customers, increase customer satisfaction, boost productivity, optimize workloads and reduce costs to serve via optimization or automation. This document looks at various emerging AI trends in different areas of a contact center.
Keywords	Contact Center, Call Center, CRM, CSM, Telecom
Published In	Volume 5, Issue 1, January-February 2023
Published On	2023-02-22
Cite This	AI in Telecom Contact Center : A Review of The Latest Trends and Use-Cases for AI Applications in Telecom User Support - Tanmaya Gaur - IJFMR Volume 5, Issue 1, January-February 2023.

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