A Study to Measure Patients' Trust in Medical Practitioners in Surat City

Ranjita Bhowmick

doi:10.36948/ijfmr.2024.v06i04.24426

A Study to Measure Patients' Trust in Medical Practitioners in Surat City

Author(s)	Ranjita Bhowmick
Country	India
Abstract	Purpose- This study examines the critical role of trust in the doctor-patient relationship within the healthcare system. Trust acts as a pivotal element that enhances collaboration and communication, thereby improving patient outcomes. Defined as the subjective confidence in the reliability and integrity of healthcare providers, trust encompasses fidelity, competency, honesty, confidentiality, and overall reliability. The primary aim of the study is to examines the critical role of trust in doctor-patient relationship within the healthcare system and evaluate the factors influencing patients' trust in their medical practitioners. Research Design – This quantitative study employed an online survey administered via Google Forms to collect data from 646 patients. The survey assessed patients' understanding of trust in their healthcare providers, focusing on factors such as technical competence, empathy, reliability, and expertise. Statistical analyses including correlation, exploratory factor analysis, and Kruskal-Wallis tests were conducted to examine differences in trust perceptions across age groups and educational levels. Findings – The study revealed significant differences in how age groups of patients’ impact technical competence, patience, understanding of social and economic conditions, adherence to instructions, confidentiality, trust despite mistakes, respect, access to technologies, recommendations for healthcare, dependability, and approachability. Educational qualifications also significantly influenced perceptions of healthcare provider trust across several factors except for the provision of information. The findings underscore the importance of tailoring communication and care strategies based on patients' age and educational backgrounds to enhance trust and satisfaction in healthcare settings. Understanding these demographic variations can inform healthcare providers in developing patient-centred approaches that foster trust and improve healthcare outcomes.
Keywords	Trust, Doctor-Patient Relationship, Healthcare, Age Differences, Educational Qualifications.
Field	Business Administration
Published In	Volume 6, Issue 4, July-August 2024
Published On	2024-07-14
Cite This	A Study to Measure Patients' Trust in Medical Practitioners in Surat City - Ranjita Bhowmick - IJFMR Volume 6, Issue 4, July-August 2024. DOI 10.36948/ijfmr.2024.v06i04.24426
DOI	https://doi.org/10.36948/ijfmr.2024.v06i04.24426
Short DOI	https://doi.org/gt4gj6

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A Study to Measure Patients' Trust in Medical Practitioners in Surat City

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