A Study on Internal Branding – Developing a Predictive Model for the Indian Service Sector with Reference to Bharti Airtel

Umamaheswararao Gobbilla; Adudodla Akhila

doi:10.36948/ijfmr.2024.v06i04.24526

A Study on Internal Branding – Developing a Predictive Model for the Indian Service Sector with Reference to Bharti Airtel

Author(s)	Umamaheswararao Gobbilla, Adudodla Akhila
Country	India
Abstract	In recent times, internal branding has gained importance in the marketing literature because researchers identify that corporate brand management not only associates external actions but also an internal approach that involves employees. Although the growing interest, there is no agreement among authors about experiences, measurements, and outcomes of internal branding. Currently, this paper aims to explore the conceptualization of internal branding and to offer opportunities for future research. The study is an organized literature review that uses a specific database. The contributions of each article were extracted, organized, and processed following systematic procedures. This review defines internal branding as a cross-functional process that involves both marketing and human resource departments. It focuses on managing the brand internally through brand-centered human resource management, internal brand communications, and brand leadership, with the aim of achieving brand outcomes among employees (brand understanding, brand identification, brand commitment, brand loyalty, brand citizenship behaviors) so they can build brand equity in front of external stakeholders. Although a lack of consensus had been established, the literature evidenced similarities that gave rise to the conceptualization proposed in this study. Nevertheless, the discussion about internal branding is still open because there are several issues to investigate in this field.
Keywords	Brand understanding, Brand identification, Brand commitment, Brand loyalty, Brand citizenship behaviors.
Field	Business Administration
Published In	Volume 6, Issue 4, July-August 2024
Published On	2024-07-12
Cite This	A Study on Internal Branding – Developing a Predictive Model for the Indian Service Sector with Reference to Bharti Airtel - Umamaheswararao Gobbilla, Adudodla Akhila - IJFMR Volume 6, Issue 4, July-August 2024. DOI 10.36948/ijfmr.2024.v06i04.24526
DOI	https://doi.org/10.36948/ijfmr.2024.v06i04.24526
Short DOI	https://doi.org/gt4ght

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A Study on Internal Branding – Developing a Predictive Model for the Indian Service Sector with Reference to Bharti Airtel

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