A Case Study on AI Integration for Global Services at a Bangalore-based Tech Company

Author(s)	Shaista Banu Harris, Akshay A, Shivshankarachar Y, Kruthi V P
Country	India
Abstract	This case study examines Justin's leadership in integrating AI technologies at a prominent Bangalore-based tech company to enhance global services and customer experiences. By deploying AI-powered chatbots, personalized recommendations, and predictive analytics, the company significantly improved customer satisfaction, operational efficiency, and scalability. However, challenges related to data management, employee resistance, and process alignment arose during integration, prompting the implementation of strategic solutions such as advanced data management systems and workforce upskilling to foster a collaborative environment.
Keywords	AI Integration, Customer Experience, Operational Efficiency
Field	Computer > Artificial Intelligence / Simulation / Virtual Reality
Published In	Volume 6, Issue 5, September-October 2024
Published On	2024-10-23
Cite This	A Case Study on AI Integration for Global Services at a Bangalore-based Tech Company - Shaista Banu Harris, Akshay A, Shivshankarachar Y, Kruthi V P - IJFMR Volume 6, Issue 5, September-October 2024. DOI 10.36948/ijfmr.2024.v06i05.29191
DOI	https://doi.org/10.36948/ijfmr.2024.v06i05.29191
Short DOI	https://doi.org/g8pnn3

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