International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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AI in Banking: Transforming Customer Experience and Operational Efficiency

Author(s) Venkata Krishna Reddy Kovvuri
Country United States
Abstract This comprehensive article analysis explores the transformative impact of Unified Communications (UC)
in banking settings, focusing on customer experience enhancement and operational efficiency
improvements. The article examines how AI systems have revolutionized banking operations through
advanced technological frameworks, sophisticated customer service solutions, and robust security
measures. It investigates the core components of banking AI systems, including machine learning
implementations, natural language processing capabilities, and computer vision applications, while
analyzing their collective impact on service delivery efficiency. The article delves into customer-centric
solutions, emphasizing personalization engines and virtual assistants that have enhanced banking
accessibility across diverse populations. Furthermore, it addresses the challenges and opportunities in
implementing AI solutions, including regulatory compliance, security considerations, and change
management requirements. The article also evaluates the implementation benefits across both customer
service and operational domains, highlighting improvements in customer satisfaction, team collaboration,
and resource utilization. Finally, it explores future trends and developments, including quantum
computing integration, edge computing capabilities, and emerging communication technologies that
promise to further revolutionize banking services.
Keywords Artificial Intelligence in Banking, Digital Banking Transformation, Customer Experience Enhancement, Operational Risk Management, Financial Technology Innovation
Field Computer
Published In Volume 6, Issue 6, November-December 2024
Published On 2024-11-27
Cite This AI in Banking: Transforming Customer Experience and Operational Efficiency - Venkata Krishna Reddy Kovvuri - IJFMR Volume 6, Issue 6, November-December 2024. DOI 10.36948/ijfmr.2024.v06i06.31679
DOI https://doi.org/10.36948/ijfmr.2024.v06i06.31679
Short DOI https://doi.org/g8sdfz
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