International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 7, Issue 2 (March-April 2025) Submit your research before last 3 days of April to publish your research paper in the issue of March-April.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 7 Issue 2
March-April 2025

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Survey on Ecommerce Product Usage and Consumer Protection in Christ University Lavasa Campus

Author(s) Thara Bose, Sejal, Sree Dhakshini
Country India
Abstract The study examines consumer protection within the context of e-commerce among students at Lavasa Campus, Christ University, in accordance with the Consumer Protection (E-Commerce) Rules, 2020. In the face of the swift expansion of online shopping, the protection of consumer rights has assumed critical importance. The research adopts a mixed-methods approach, employing a structured questionnaire to collect data from students about their experiences with online shopping. Findings reveal that though a large percentage of students shop online regularly, mostly on Amazon and Flipkart, most of them are unaware of their rights under the new regulations. Product quality issues, return issues, and counterfeit products were some of the common issues faced by the respondents. And 90 percent of students reported knowing remedies available for defective products, while 72 percent were not aware of the terms and conditions of their purchases. Recommendations should be made in areas such as consumer education to create more awareness of rights and protection, clear information about the product, and redress of grievances. Making sure regulations against counterfeit goods and data privacy are in place is a must for making the online marketplace safer.
Keywords Consumer Protection, Online shopping, Counterfeit products, E-commerce rules, Data Privacy
Published In Volume 6, Issue 6, November-December 2024
Published On 2024-12-29
DOI https://doi.org/10.36948/ijfmr.2024.v06i06.34165
Short DOI https://doi.org/g8xgm9
View / Download PDF File

Share this



E-ISSN 2582-2160
CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

IJFMR DOI prefix is
10.36948/ijfmr

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 7 Isu 2Cover Page Vol 7 Isu 1Cover Page Vol 6 Isu 6

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJFMR
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +91-9687-828-838 editor@ijfmr.com