International Journal For Multidisciplinary Research

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Patient Satisfaction level at National Traditional Medicine Hospital 2024: A cross-sectional study

Author(s) Karma Gaylek
Country Bhutan
Abstract Abstract
Introduction: Patient satisfaction reflects a hospital's ability to meet its expectations of its patients. By systematically evaluating these areas, hospitals can identify service gaps, patient concerns, and opportunities for improvement, ultimately enhancing care quality and patient outcomes.
Method: A cross-sectional survey was conducted at the National Traditional Medicine Hospital in Thimphu, Bhutan, over 90 days. The sample calculation method was adopted from Leslie Kish 1979.
Results: A total of 185 patients participated, with an average age of 47.58 years (±16.92). The overall satisfaction score averaged 3.69 (SD = 0.28), categorizing it as "Good" which is rated as moderately satisfied. This score suggests that patients were generally satisfied with their services. The low standard deviation indicates consistent satisfaction levels across participants, with minimal variation across treatment units and consultation rooms, reflecting a standard quality of care.
Conclusion: Despite achieving a "Good" satisfaction rating, the survey identified areas for improvement to elevate service quality. Hospital management should enhance the efficiency of clinical departments reception, consultation, pharmacy, and facility management. This may involve reviewing practices, addressing congestion, and establishing effective patient care systems. A commitment to continuous improvement is essential for both immediate concerns and long-term service quality enhancement.
Keywords Alternative medicine, Patient satisfaction, Traditional Medicine.
Field Sociology > Home Science
Published In Volume 7, Issue 1, January-February 2025
Published On 2025-01-16
Cite This Patient Satisfaction level at National Traditional Medicine Hospital 2024: A cross-sectional study - Karma Gaylek - IJFMR Volume 7, Issue 1, January-February 2025. DOI 10.36948/ijfmr.2025.v07i01.34738
DOI https://doi.org/10.36948/ijfmr.2025.v07i01.34738
Short DOI https://doi.org/g82hdp
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