International Journal For Multidisciplinary Research

E-ISSN: 2582-2160     Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 7, Issue 1 (January-February 2025) Submit your research before last 3 days of February to publish your research paper in the issue of January-February.

A Study on Emotional Intelligence of Women Employees in Service Sector and their Leadership Abilities

Author(s) Manidipa Chatterjee
Country India
Abstract The study is based on measuring the Emotional Intelligence (EI) level among the sample of 120 women employees working in service sector. Mostly data were collected from IT/ITES, banking & retail sector employees through a pretested structured questionnaire. The structured questionnaire was framed based on the five factors of EI as depicted by Daniel Goleman like self-awareness, self-regulations, motivation, social awareness and social skill. Results from the statistical analysis revealed that all the five sub factors of Emotional Intelligence (EI) varies with one or the other demographic profile of the sample respondents like age, marital status, no. of children, education level, type of organization, designation, income level and total years of job experiences. On an average the women having children rate themselves higher in terms of all the five factors of EI rather than women having no child. Again, between married and unmarried respondents, unmarried respondents rate them higher in terms of the five factors of Emotional Intelligence rather than the married respondents. This study also highlights the fact that EI is an essential determinant for effective leadership and an integral element of the new transformational leadership approach. So, women can also have the same potential to become effective and successful leaders by developing and enhancing their EI skills. Women’s’ feminine leadership behaviour and high emotional fluctuations emerged from learning and relearning the EI skills.
Keywords Self-awareness, Self-regulations, Motivation, Social awareness and Social skill, Emotional Intelligence, Leadership Style
Field Sociology > Administration / Law / Management
Published In Volume 7, Issue 1, January-February 2025
Published On 2025-01-16
Cite This A Study on Emotional Intelligence of Women Employees in Service Sector and their Leadership Abilities - Manidipa Chatterjee - IJFMR Volume 7, Issue 1, January-February 2025. DOI 10.36948/ijfmr.2025.v07i01.35040
DOI https://doi.org/10.36948/ijfmr.2025.v07i01.35040
Short DOI https://doi.org/g82gss

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