International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 7 Issue 1
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Customer Communication Management for Environmental Preservation

Author(s) Renuka Kulkarni
Country United States
Abstract For the last two centuries, businesses have used paper as the primary communication and information management method. Paper was the standard for sharing and recording critical business operations, from work orders and schedules to reports and certificates. Even in today's digital age, many businesses, particularly those delivering field services, still rely heavily on paper-based systems to manage tasks, complete document work, and communicate with workers.
However, on the other side, the development of digital instruments became so rapid that people began to talk about cost-effectiveness instead of using them. Utilities, maintenance, construction, and logistics are the sectors of businesses that have to consider whether manufacturing sheets out of trees is still the best way or, on the contrary, adopting faster, easier, and cheaper digital options. Businesses can significantly improve customer experience, operational productivity, and sustainability by adopting Customer Communication Management (CCM) tools. This paper explores the advantages of implementing practical CCM tools to overcome issues associated with traditional paper-based solutions.
Keywords Customer communication management, environmental preservation, Paperless solutions
Field Computer Applications
Published In Volume 7, Issue 1, January-February 2025
Published On 2025-01-22
Cite This Customer Communication Management for Environmental Preservation - Renuka Kulkarni - IJFMR Volume 7, Issue 1, January-February 2025. DOI 10.36948/ijfmr.2025.v07i01.35536
DOI https://doi.org/10.36948/ijfmr.2025.v07i01.35536
Short DOI https://doi.org/g82wpp
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E-ISSN 2582-2160
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