International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Assessment on the Implementation of Anti-Red Tape Act of 2007 (RA9485): The Case of LGU-City of Mati

Author(s) Catharine G. Caballero
Country Philippines
Abstract This paper engaged a detailed study on the implementation of Anti-Red Tape Act of 2007 (RA 9485) in the City Government of Mati, Davao Oriental. Quantitative research design was used in this study. Tri-angulation method composed of survey questionnaire, key informant’s interview and observation were employed to gather data from the 77 frontline employees and 250 customers who were identified through stratified and simple random sampling. Survey questionnaire was adapted and subjected to reli-ability test called Cronbach Alpha. Descriptive statistics was used to measure the extent of implementa-tion in the five areas. Findings show that the extent of ARTA implementation in the City Government of Mati in the areas of: compliance to ARTA provisions, frontline service delivery, service quality, physical working condition and over-all satisfaction, generated different results from the assessment of employ-ees and customers. Employee-respondents were consistently at Very High rating while customers-respondents on High rating only. Further, problems identified both employees and customers respond-ents were the lack of knowledge of some customers on ARTA implementation, strict and non-accommodating frontline employees, lengthy processing time, incomplete requirements submitted by the customers, limited office space, and customers easily get frustrated when they do not finish their transac-tion. Moreover, all parameters were given suggested interventions for efficient delivery of services.
Keywords Compliance to ARTA Provisions, Frontline Service Delivery, Service Quality, Physical Working Condition and Over-all satisfaction, LGU-City of Mati, Philippines.
Published In Volume 7, Issue 1, January-February 2025
Published On 2025-01-30
Cite This Assessment on the Implementation of Anti-Red Tape Act of 2007 (RA9485): The Case of LGU-City of Mati - Catharine G. Caballero - IJFMR Volume 7, Issue 1, January-February 2025.
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E-ISSN 2582-2160
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