Industry 4.0 Revolutionizing Device Troubleshooting and Support with Thingworx Platform and Edge Computing (Transformative Benefits and Strategic Implementation)

Author(s)	Ashok Kumar Kalyanam
Country	United States
Abstract	Industry 4.0 introduced advanced technologies into device troubleshooting and support, such as the ThingWorx Platform and Edge Computing. This approach is innovative. Because frequent resolutions are automated, thus avoiding L1 support by a huge margin, with easy escalation to L2. The ThingWorx Platform uses edge computing, processing data closer to the source for real-time insights and predictive analysis that improve operational efficiency. This framework integrates Internet of Things technologies and distributed intelligence to provide an efficient process for maintaining devices, optimizing resource allocation, and reducing downtime. The strategic implementation of ThingWorx in Industry 4.0 is discussed in this article, and the benefits that it offers are underlined enhanced device diagnostics, enhanced workflows for support, and scalability. Such technologies lead to intelligent, efficient, and reliable industrial systems.
Keywords	Industry 4.0, ThingWorx Platform, Edge Computing, Internet of Things, Device Troubleshooting, L1 Support Automation, L2 Support Escalation, Predictive Maintenance, Distributed Intelligence, Operational Efficiency
Field	Engineering
Published In	Volume 1, Issue 1, July-August 2019
Published On	2019-07-10
DOI	https://doi.org/10.36948/ijfmr.2019.v01i01.35940
Short DOI	https://doi.org/g82wnd

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International Journal For Multidisciplinary Research