International Journal For Multidisciplinary Research

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Clients’ Satisfaction On The Business One Stop Shop Program Of The City Government Of Puerto Princesa, Palawan Among Accommodation Establishments

Author(s) Mariel D. Ipil, Ronald T. Magbanua
Country Philippines
Abstract The main objective of this research was to analyze the socio-demographic characteristics of the respondents including age, sex, civil status, educational attainment, position, accommodation classifications, and years in business. Another aim was to assess the satisfaction levels of accredited accommodation establishments in Puerto Princesa City with the implementation of the Business One Stop Shop program by the city government, specifically focusing on pre-registration, assessment and payment, and release of business permits. Additionally, the study aimed to identify the challenges encountered by the respondents in the operation of the Business One Stop Shop program and to establish if there is a significant correlation between the socio-demographic profile of the respondents and their satisfaction level with the program, as well as the problems encountered.
The research employed a descriptive research design and utilized a survey questionnaire to collect data from participants selected through a stratified random sampling method. The hypotheses were tested using Pearson correlation at significance levels of .05 and .01, providing valuable insights into the perceptions and satisfaction of accommodation establishments regarding the Business One Stop Shop program in Puerto Princesa.
The study of respondent’s demographics revealed that most respondents are single, females, aged 30-36 with a college degree, and holding managerial positions in the mabuhay accommodations industry. They showed satisfaction with the Business One Stop Shop program, particularly in pre-registration, assessment and payment, and the release of business permits. While there were differing opinions on encountered problems, overall satisfaction ratings for the program remain satisfactory, contradicting the common perception of dissatisfaction.
The analysis also found a significant correlation between respondents’ demographics and their satisfaction levels, as well as a relationship between their positions and premise problems in the program's operation by the city government of Puerto Princesa.
Field Sociology > Education
Published In Volume 7, Issue 1, January-February 2025
Published On 2025-01-30
Cite This Clients’ Satisfaction On The Business One Stop Shop Program Of The City Government Of Puerto Princesa, Palawan Among Accommodation Establishments - Mariel D. Ipil, Ronald T. Magbanua - IJFMR Volume 7, Issue 1, January-February 2025. DOI 10.36948/ijfmr.2025.v07i01.36100
DOI https://doi.org/10.36948/ijfmr.2025.v07i01.36100
Short DOI https://doi.org/g834dj

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