A Study on Reverse Logistics: Managing Returns for Enhanced Customer Satisfaction and Cost Efficiency

Author(s)	Mr. Dev Hitesh Parmar, Sapna Nishad
Country	India
Abstract	Reverse logistics is an essential aspect of modern supply chain management, involving the return, refurbishment, recycling, and disposal of goods. With the rapid expansion of e-commerce and sustainability initiatives, businesses are increasingly focusing on optimizing reverse logistics for cost efficiency and improved customer satisfaction. This study explores key trends, challenges, and technological advancements in reverse logistics. It also highlights the role of efficient return policies, automation, and third-party logistics providers (3PLs) in reducing costs and enhancing customer experience. The findings suggest that businesses adopting strategic reverse logistics solutions can achieve higher profitability while promoting sustainability.
Keywords	Reverse Logistics, Returns Management, Customer Satisfaction, Cost Efficiency, Sustainability ________________________________________
Field	Business Administration
Published In	Volume 7, Issue 2, March-April 2025
Published On	2025-03-29

About IJFMR Fees & Payment Current Issue Publication Archive	Submit Research Paper Track Submission Status Publication Guidelines Publication Ethics Peer Review & Plagiarism	Join as a Reviewer Editors & Reviewers Reviewer Referral Program Get Reviewer Membership Certi.	Website/Journal Policies Usage Policy Content Policies Privacy Policy

Contact Us		+91-9687-828-838	editor@ijfmr.com

International Journal For Multidisciplinary Research