International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Study on Significance of Emotional Intelligence in the Indian Ministry of Tourism Classified Hotels

Author(s) Ms. Shreya Gupta, Amol Kumar
Country India
Abstract The Indian hotel sector and hospitality industry consider emotional intelligence vital because it directly impacts service quality together with guest satisfaction. The hospitality sector of India uses a broad spectrum of hotels, extending from luxury properties to budget hotels, to obtain maximum customer satisfaction and loyalty. To achieve outstanding service capabilities, you need both awareness of yourself and the ability to recognize emotions in others.

More growth in the Indian hospitality industry creates recognition that employee success and customer service enhancement depend on emotional intelligence. Staff members show improved capability to manage tough cases alongside creating good customer encounters because of their strong emotional intelligence skills. Hotels view emotional intelligence development as an essential method to improve their competitiveness while adapting to upcoming customer requirements.

Hotel staff who develop emotional intelligence achieve multiple advantages, which result in better customer relationships and enhanced capabilities to resolve difficult scenarios and create better teamwork and foster positive workplace relationships.

The hospitality industry-the hotel sector, especially—puts emotional intelligence (EI) at the center of its service quality and guest satisfaction. This study also discusses EI components: self-awareness, self-regulation, motivation, empathy, and social skills, which boost workplace performance, employee welfare, and effective leadership. High levels of EI increase communication, teamwork, and job satisfaction but decrease burnout and turnover. Emotionally intelligent leaders yield inclusive workplaces, which are conducive to good service delivery and high operational success.

Through the use of mixed research methodologies, this research connects the influence of EI in creating client relationship management, maintaining staff retention, and crisis management in hotels. Therefore, emotional intelligence training combined with hotels' human resources strategy will create emotionally competent employees who alter guest experiences, create brand reputations, and sustain customer loyalty through years. In a time when online reviews affect how hotels are perceived, EI is the key element that holds the solution when it comes to appropriately handling guest concerns. At the end of this research, it shows that investment in EI development means a better service, continual growth in business, and an edge over competition in the changing hospitality environment.
Keywords Emotional Intelligence, Indian Classified Hotels, Hospitality Industry
Field Sociology > Philosophy / Psychology / Religion
Published In Volume 7, Issue 2, March-April 2025
Published On 2025-04-01
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E-ISSN 2582-2160
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