Online Chatbot Based Ticketing System

Author(s)	Mr. Divesh Mali, Mr. Jasmeet Salhotra, Ms. Dnyaneshwari Waikar, Ms. Nandini Jadhav, Prof. Mr. Shakil Tamboli
Country	India
Abstract	The Online Chatbot-based Ticketing System is a modernsolution designed to enhance customer support operationsby utilizing artificial intelligence (AI) to automate the ticketgeneration process. By integrating a chatbot interface, thissystem enables users to easily report issues, requestassistance, and manage their support queries through aconversational platform. The chatbot employs naturallanguage processing (NLP) to accurately understand userinputs and automatically create tickets based on predefinedcategories, such as problem type, urgency, and priority.
Keywords	Keywords: Chatbot, ticketing system, AI, automation, customer support, NLP, machine learning, ticket categorization, user satisfaction, operational efficiency.
Field	Engineering
Published In	Volume 7, Issue 2, March-April 2025
Published On	2025-04-09
DOI	https://doi.org/10.36948/ijfmr.2025.v07i02.40692
Short DOI	https://doi.org/g9fb4h

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International Journal For Multidisciplinary Research