Role of Digitalization in Upgrading Bank Performance: A Case Study of HDFC Bank

Author(s)	Vishakha, Mahesh Chandra Prasad
Country	India
Abstract	Digitalization is the slang which is most commonly and frequently used. Now a days, in the banking industry, it has transformed the phase of paper based banking into digital banking by introducing digital platform of banking services like UPI, NEFT etc.. Digital world is simply termed as bits and bytes flowing in the network that made our life easier than ever. The digital platform provides all types of banking facilities to their customers by just a click away. The digital banking has helped to develop a sense of faithfulness and less human error. Through digitalization banks such as HDFC Bank provide a plethora of services, be it account opening, money transfer, online trading etc.. Thus the paper presents an analytical view of digitalization advancement in the bank and the performance of the bank after implementing digital services.
Keywords	Digitalization, digital service of HDFC bank, e-commerce, bank performance.
Published In	Volume 5, Issue 4, July-August 2023
Published On	2023-07-31
Cite This	Role of Digitalization in Upgrading Bank Performance: A Case Study of HDFC Bank - Vishakha, Mahesh Chandra Prasad - IJFMR Volume 5, Issue 4, July-August 2023. DOI 10.36948/ijfmr.2023.v05i04.4776
DOI	https://doi.org/10.36948/ijfmr.2023.v05i04.4776
Short DOI	https://doi.org/gskd3k

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