![](images/logo.png?v=2)
International Journal For Multidisciplinary Research
E-ISSN: 2582-2160
•
Impact Factor: 9.24
A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal
Home
Research Paper
Submit Research Paper
Publication Guidelines
Publication Charges
Upload Documents
Track Status / Pay Fees / Download Publication Certi.
Editors & Reviewers
View All
Join as a Reviewer
Reviewer Referral Program
Get Membership Certificate
Current Issue
Publication Archive
Conference
Publishing Conf. with IJFMR
Upcoming Conference(s) ↓
WSMCDD-2025
Conferences Published ↓
RBS:RH-COVID-19 (2023)
ICMRS'23
PIPRDA-2023
Contact Us
Plagiarism is checked by the leading plagiarism checker
Call for Paper
Volume 6 Issue 4
July-August 2024
Indexing Partners
![Academia.edu Academia](images/index-partners/academia.png)
![Advanced Sciences Index Advanced Sciences Index](images/index-partners/advanced-sciences.png)
![Bielefeld Academic Search Engine Bielefeld Academic Search Engine](images/index-partners/bielefeld.gif)
![CiteSeer CiteSeer](images/index-partners/cite-seer.png)
![DRJI DRJI](images/index-partners/drji.png)
![Google Scholar Google Scholar](images/index-partners/google-scholar.png)
![Independent Search Engine & Directory Network (isedn.org) Independent Search Engine & Directory Network](images/index-partners/isedn.jpg)
![ISI (International Scientific Indexing) ISI (International Scientific Indexing)](images/index-partners/isi.png)
![Issuu Issuu](images/index-partners/issuu.png)
![Mendeley Research Networks Mendeley Research Networks](images/index-partners/mendeley.png)
![RefSeek RefSeek](images/index-partners/ref-seek.png)
![ResearcherId - Thomson Reuters ResearcherId - Thomson Reuters](images/index-partners/researcher-id.png)
![ResearchGate ResearchGate](images/index-partners/research-gate.png)
![Scirus Scirus](images/index-partners/scirus.png)
![Scribd Scribd](images/index-partners/scribd.gif)
![Semantic Scholar Semantic Scholar](images/index-partners/semantic-scholar.png)
![UTeM - Universiti Teknikal Malaysia Melaka UTeM - Universiti Teknikal Malaysia Melaka](images/index-partners/utem.png)
![Wiki for Call for Papers Wiki for Call for Papers](images/index-partners/wiki-cfp.png)
![WorldCat WorldCat](images/index-partners/world-cat.png)
Organizational Climate and Customer Relationship Management in a Cooperative
Author(s) | Rienier S. Vergara, Eliand Rey C. Soliman |
---|---|
Country | Philippines |
Abstract | Members are the primary customers and lifeblood of multi-purpose cooperatives. This study aimed to determine the extent of organizational climate and customer relationship management among members of a Multi-Purpose Cooperative in Negros Occidental. This study is anchored in Social Exchange Theory and Relationship Management theory. The researchers conducted a quantitative study between November 2021 and March 2022 with 347 members. The researchers used descriptive, comparative, and correlational methods. The result indicates a great extent in both organizational climate and customer relationship management based on the responses of the members. The study found a high association between organizational climate and customer relationship management. The researchers conclude that the multi-purpose cooperatives emphasized the benefits and well-being of their members which enhances their organizational climate perspective by providing quality and innovative service through customer relationship management. |
Keywords | Business Administration, Organizational Climate, Customer Relationship Management, Multi-Purpose Cooperative, Quantitative Research, Negros Occidental, Philippines. |
Field | Business Administration |
Published In | Volume 5, Issue 4, July-August 2023 |
Published On | 2023-08-01 |
Cite This | Organizational Climate and Customer Relationship Management in a Cooperative - Rienier S. Vergara, Eliand Rey C. Soliman - IJFMR Volume 5, Issue 4, July-August 2023. DOI 10.36948/ijfmr.2023.v05i04.4814 |
DOI | https://doi.org/10.36948/ijfmr.2023.v05i04.4814 |
Short DOI | https://doi.org/gskjqq |
Share this
E-ISSN 2582-2160
![](images/ean-13-barcode.gif)
CrossRef DOI is assigned to each research paper published in our journal.
IJFMR DOI prefix is
10.36948/ijfmr
Downloads
All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.
![](images/loading.gif)