International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Issues and Challenges in Mobile Banking - A Customer Perspective

Author(s) Mrs.N.Shreejaa, Dr.H.Punithavathy, Mr.U.Praveen, Dr.V.Sudha
Country India
Abstract The growing popularity of mobile phones offers excitement growth opportunities for mobile banking (m-banking). This paper appraisals the literature of emerging research on the bank. Introduce the classification framework for m banking a study based on 65 published bank papers 2010 and mid-2020 in Information Systems (IS), technology revolutions, management, and marketing journals, as well as major ones IS conferences. These papers are divided into five headings categories: outline of m-banking and psychological problems, Features & Benefits of Mobile Banking, current performance banking transactions, mobile banking / payment practices in Indian Commercial Banks and Challenges in India's strategic, legal and ethical issues. It is expected that a complete list of indicators and evaluations offered this paper will provide a useful anatomy for small m-banking letters to anyone interested in m-banking and assistance stimulate more interest.
Keywords Mobile Banking, Customer issues, Technology revolutions, Legal and ethical issues, Challenges of Mobile Banking.
Published In Volume 5, Issue 4, July-August 2023
Published On 2023-08-14
Cite This Issues and Challenges in Mobile Banking - A Customer Perspective - Mrs.N.Shreejaa, Dr.H.Punithavathy, Mr.U.Praveen, Dr.V.Sudha - IJFMR Volume 5, Issue 4, July-August 2023. DOI 10.36948/ijfmr.2023.v05i04.5024
DOI https://doi.org/10.36948/ijfmr.2023.v05i04.5024
Short DOI https://doi.org/gsmnq3
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