International Journal For Multidisciplinary Research

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An Empirical Study on Impact of Emotional Intelligence on Patient Satisfaction

Author(s) Mounika Beeravalli, Jaya Vani Majumdar
Country India
Abstract This study investigates the impact of emotional intelligence (EI) on patient satisfaction during covid-19 pandemic.Emotional intelligence is recognized as a vital concern for managing customer relationships post covid-19 times. During covid-19 situation people were in a severe psychological stress. They were busy in engaging themselves to shield from the effects of deadly corona virus. Those who affected by covid-19 virus faced many psychological fears which lead them to fall in a trauma condition. Many people admitted in hospitals irrespective of age and gender which indicated the harness of virus. The pandemic not only bulldozed the respiratory fitness but also the psychological fitness of people. The panic created by covid-19 virus lead to many emotional fears especially among the patients who admitted in hospitals during the pandemic period. The Health care workers, who worked really hard to save the lives of people despite of the fatal fears of the Covid-19. The essential element in managing people stress is emotional intelligence. This research work entitles to find the impact of emotional intelligence of people affected by covid-19 on their satisfaction. It’s a cross sectional study conducted on 252 patients (covid-19) on convenience sampling basis. The study highlighted the association between patients emotional intelligence, patients stress during covid-19 and patient satisfaction.
Keywords Emotional Intelligence, Patient satisfaction, Covid-19
Field Business Administration
Published In Volume 5, Issue 4, July-August 2023
Published On 2023-08-16
Cite This An Empirical Study on Impact of Emotional Intelligence on Patient Satisfaction - Mounika Beeravalli, Jaya Vani Majumdar - IJFMR Volume 5, Issue 4, July-August 2023. DOI 10.36948/ijfmr.2023.v05i04.5378
DOI https://doi.org/10.36948/ijfmr.2023.v05i04.5378
Short DOI https://doi.org/gsmnpf
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