An Analysis of Consumer’s Concerns in Digital Economy and Effectiveness of Consumer Protection Laws

GEETIKA SINGH

doi:10.36948/ijfmr.2023.v05i04.5396

An Analysis of Consumer’s Concerns in Digital Economy and Effectiveness of Consumer Protection Laws

Author(s)	GEETIKA SINGH
Country	India
Abstract	The present period can be broadly termed as consumer’s era, as they have multiple substitutes available for any product or services. The consumers are more sensitive about the quality of product or services and time concern too. Majority of consumers, specially the youth are more concern about time period, this shifting the mood from monetary aspect to real rime. The Consumers desire to have cheap and best product and fast services; this caused the shifting in the modes of procurements. The expectations have replaced the traditional methods of delivery, which was time consuming to online delivery. Here, there is scope of delivery of inferior quality of product and/or even damaged or incorrect product delivery. These aspects have increased the number of legal disputes. As a natural justice, this needs to be addressed in shortest possible time. For this purpose a separate Act was enacted by the Government of India in 1986 i.e.-"The Consumer Protection Act, 1986". Subsequently, this Act was amended in 2019 and known as, The Consumer Protection Act (Amendment), 2019. The focus was on various new parameters of satisfaction and includes the other missing aspects classifying the range of defective services with precise definitions. The awareness of the consumers has forced the producers to abide by quality and real time delivery of correct product. Further, in the global market, when there is a tough competition, within the product itself, service providers or producers are also concerned about their interests and survival. These aspects need more precise mechanism of grievances redressal. The present consumer search for best out of best, and these expectations have further raised the level of satisfaction, which is very difficult to define. This paper focuses to study and analyse the need to address the consumer concerns, fast grievances redressal and need of effective legal tools in the era of digitalization domestically and globally.
Keywords	Consumer, digitalization, dispute, grievances redressal
Field	Sociology > Administration / Law / Management
Published In	Volume 5, Issue 4, July-August 2023
Published On	2023-08-22
Cite This	An Analysis of Consumer’s Concerns in Digital Economy and Effectiveness of Consumer Protection Laws - GEETIKA SINGH - IJFMR Volume 5, Issue 4, July-August 2023. DOI 10.36948/ijfmr.2023.v05i04.5396
DOI	https://doi.org/10.36948/ijfmr.2023.v05i04.5396
Short DOI	https://doi.org/gsm4zk

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An Analysis of Consumer’s Concerns in Digital Economy and Effectiveness of Consumer Protection Laws

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