International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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A Study on Service Quality and its Impact on Patients Satisfaction in Multi-Specality Hospitals

Author(s) I. Shameem Banu, Dr. A. Regina
Country India
Abstract Multi-specialty hospitals like other provider supply industry are trying to enhance their service more to make their patients happy with their services so that it survives to tell story in dynamic environment. Multi-specialty hospitals are striving hard to provide superior exceptional services to their patients so that one can get their satisfaction. The study also aims to find out the service quality of multi-specialty hospitals, which can be used to evaluate the quality of services of multi-specialty hospitals perceived by patients. In order to develop and maintain the services of multi-specialty hospitals, they should improve the quality of service to the patients which can create cordial relationship with the patients. Service quality is one of the more dynamic decisive issues in the marketing concept at present. The present research article is an attempt to measure the satisfaction level of patients and to identify the factors that drive the future growth of multi-specialty hospitals.
Keywords Service Quality, Patients, Multi-specialty Hospital
Field Sociology > Administration / Law / Management
Published In Volume 4, Issue 4, July-August 2022
Published On 2022-07-28
Cite This A Study on Service Quality and its Impact on Patients Satisfaction in Multi-Specality Hospitals - I. Shameem Banu, Dr. A. Regina - IJFMR Volume 4, Issue 4, July-August 2022. DOI 10.36948/ijfmr.2022.v04i04.010
DOI https://doi.org/10.36948/ijfmr.2022.v04i04.010
Short DOI https://doi.org/gqk3hc
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