International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Employees Perceptions on the Usage of Balanced Scorecard

Author(s) ADOLAR BEATUS DUWE, FELICIAN BARONGO
Country TANZANIA
Abstract This study examined employees’ perceptions on the usage of the balanced scorecard (BSC) performance management system in Tanzania. It assessed employees' perception on use of the Balanced Scorecard performance management system tool in Tanzania. The study used participatory action research and survey research design. It applied mainly qualitative and slightly quantitative research approaches. Data was collected through interviews and documentary review. Data validity and reliability were done through pretesting of data collection instruments. Findings revealed that employees perceived a balanced scorecard as a user- friendly tool, fair tool from planning stage, implementation stage, appraisal stage to rewarding stage, increased employees’ commitment to work, motivated employees and that balanced scorecard had a great influence on the quality of services and products deliveredcontrary to any other previously used tool. The conclusion is that there was a direct relationship between a balanced scorecard on the one hand and organizational performance in terms of quality of services and products delivered on the other hand and that employees have positive perception on the usage of balanced scorecard.
Keywords BALANCED SCORECARD,OPEN PERFORMANCE REVIEW AND APPRAISAL SYSTEM,PERFORMANCE MANAGEMENT SYSTEM
Field Business Administration
Published In Volume 5, Issue 5, September-October 2023
Published On 2023-10-22
Cite This Employees Perceptions on the Usage of Balanced Scorecard - ADOLAR BEATUS DUWE, FELICIAN BARONGO - IJFMR Volume 5, Issue 5, September-October 2023. DOI 10.36948/ijfmr.2023.v05i05.7841
DOI https://doi.org/10.36948/ijfmr.2023.v05i05.7841
Short DOI https://doi.org/gszvkp
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