A Study on It Enabled Banking Services in The Barpeta District of Assam

Author(s)	Chayanika Gogoi, Deepjyoti Das
Country	India
Abstract	In the modern era of technology, application of information technology (IT) has become a mandatory part of our daily life. The banking industry is no exception. There has been introduction of IT in providing banking services to the customers which have encountered both praise and criticism from various stakeholders. Hence a study on how customers have adopted the IT enabled banking services and their satisfaction level towards using them was felt necessary. An analysis is also made in order to validate whether age and education level of customers have any effect on use of IT enabled banking services. The study is based on primary data and the data so collected has been analysed with the help of bar diagrams, correlation tools and Likert scale.
Keywords	Information technology, banking services, use level, satisfaction
Field	Sociology > Economics
Published In	Volume 5, Issue 6, November-December 2023
Published On	2023-11-16
Cite This	A Study on It Enabled Banking Services in The Barpeta District of Assam - Chayanika Gogoi, Deepjyoti Das - IJFMR Volume 5, Issue 6, November-December 2023. DOI 10.36948/ijfmr.2023.v05i06.8785
DOI	https://doi.org/10.36948/ijfmr.2023.v05i06.8785
Short DOI	https://doi.org/gs5b4z

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International Journal For Multidisciplinary Research